{"id":138,"date":"2025-03-14T12:28:35","date_gmt":"2025-03-14T18:28:35","guid":{"rendered":"https:\/\/chuzkashop.com\/?page_id=138"},"modified":"2026-05-01T16:24:35","modified_gmt":"2026-05-01T22:24:35","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/chuzkashop.com\/en\/refund_returns\/","title":{"rendered":"Returns"},"content":{"rendered":"
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Return policy<\/strong><\/b><\/p>\n

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Please note:<\/strong><\/p>\n

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In Chuzka<\/strong>, our priority is that you feel satisfied with your purchase. However, we only accept returns in cases of incorrect sizes<\/strong> either defective products<\/strong>, you will be able to request a refund within the established terms and timeframes.<\/p>\n

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Return period: <\/strong>Aceptamos devoluciones dentro de los 10 d\u00edas posteriores a la recepci\u00f3n de tu pedido.<\/p>\n

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Product conditions: <\/strong>The product must be unused, with tags intact, and accompanied by the purchase receipt.<\/p>\n

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We do not accept returns of products with signs of use, odors, stains, or damage caused by the customer.<\/p>\n

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Opciones de Devolucion: <\/strong><\/p>\n

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1. <\/strong>Ofrecemos cr\u00e9dito en la tienda virtual para futuras compras o cambio por otro producto disponible en nuestro cat\u00e1logo.<\/p>\n

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2.<\/strong> Tambi\u00e9n puedes visitar nuestra tienda ubicadaben Aurora, Colorado. Con foto de tu recibo, podr\u00e1s cambiar la prenda por otro producto disponible.<\/p>\n

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Nota importante: No realizamos devoluciones de dinero. Los costos de env\u00edo originales no son reembolsables.<\/b><\/h5>\n

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How to make a return?<\/strong><\/p>\n

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1. Request a refund:<\/strong> <\/p>\n

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 Contact us<\/strong><\/p>\n

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\u2022 Mail:<\/strong> Send us an email to chuzkaboutique@gmail.com<\/a><\/p>\n

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\u2022 WhatsApp:<\/strong> Write to us at +1 (720) 831-3597<\/strong><\/p>\n

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 Include the following information in your message:<\/strong><\/p>\n

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\u2022 Subject: Refund Request.<\/p>\n

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\u2022 Your order number.<\/p>\n

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\u2022 Reason for return.<\/p>\n

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\u2022 Product photos (only in case of defects or damage).<\/p>\n

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2. Receive instructions: <\/strong>Once we receive your request, we will send you instructions on how to complete the process.<\/p>\n

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3. Send the product:<\/strong> You should use a trackable shipping service to ensure it arrives safely.<\/p>\n

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4. Revision:<\/strong> <\/p>\n

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\u2022 Once we receive the product, we will inspect it and notify you of the status of the return.<\/p>\n

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\u2022 Si todo est\u00e1 en orden, ofrecemos cr\u00e9dito en la tienda virtual para futuras compras.<\/p>\n

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Return shipping costs:<\/strong><\/p>\n

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\u2022 If the return is due to our error (defective product, incorrect size), we will cover the shipping cost.<\/p>\n

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\u2022 Si la devoluci\u00f3n es por error del cliente, los costos de env\u00edo corren por cuenta del cliente.<\/p>\n

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\u2022 Original shipping costs are non-refundable.<\/p>\n

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Pol\u00edtica de Devoluciones Por favor, ten en cuenta: En Chuzka, nuestra prioridad es que te sientas satisfecha con tu compra. Sin embargo, solo aceptamos devoluciones en casos de tallas incorrectas o productos defectuosos, estar\u00e1s en la posibilidad de solicitar una devoluci\u00f3n dentro de los t\u00e9rminos y plazos establecidos. Plazo de devoluci\u00f3n: Aceptamos devoluciones dentro de los 10 d\u00edas posteriores a la recepci\u00f3n […]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-138","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/chuzkashop.com\/en\/wp-json\/wp\/v2\/pages\/138","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chuzkashop.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chuzkashop.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chuzkashop.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/chuzkashop.com\/en\/wp-json\/wp\/v2\/comments?post=138"}],"version-history":[{"count":5,"href":"https:\/\/chuzkashop.com\/en\/wp-json\/wp\/v2\/pages\/138\/revisions"}],"predecessor-version":[{"id":4754,"href":"https:\/\/chuzkashop.com\/en\/wp-json\/wp\/v2\/pages\/138\/revisions\/4754"}],"wp:attachment":[{"href":"https:\/\/chuzkashop.com\/en\/wp-json\/wp\/v2\/media?parent=138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}