Client care
Returns & Exchanges
We only accept returns for incorrect sizes or defective products. We do not offer refunds. Original shipping costs are non-refundable.
Return period
We accept returns within 10 days of receiving your order.
Product conditions
The product must be unused, with intact labels and accompanied by the purchase receipt. We do not accept products with signs of use, odors, stains or damage caused by the customer.
Return options
- Online store credit for future purchases, or an exchange for another product available in our catalog.
- Visit our store in Aurora, Colorado: with a photo of your receipt, you can exchange the item for another available product.
How to make a return
- Contact us with the subject “Refund request”, your order number, the reason for return, and product photos (only for defects or damage):
- Email: chuzkaboutique@gmail.com
- WhatsApp: +1 (720) 831-3597
- Hours: Monday – Saturday 11 AM – 8 PM · Sunday 12 PM – 6 PM
- You will receive instructions to complete the process.
- Ship the product using a trackable shipping service.
- Once received, we inspect it and notify you of the status. If everything is in order, we issue online store credit.
Return shipping costs
- If the return is due to our error (defective product, incorrect size), we cover the shipping cost.
- If the return is due to customer error, shipping costs are the customer’s responsibility.